This ultimately involves contract law, since a consumer forms contracts with a business whenever he purchases something. As tourism is a major contributor to the Singapore economy, an even faster-track is put in place for tourist disputes. h�bbd```b``>"K@$�4�V�����v �� D*K�H�e R��d�$ׂ���1�����l2PM��Y �� 1 endstream endobj 386 0 obj <> endobj 387 0 obj <> endobj 388 0 obj <>stream The SCT can hear a variety of cases, some of which can include: Note that usually, the SCT only hears disputes involving claims up to  $20,000. In the case of electronic goods, note down the product’s serial number as well. If the supplier does not accept your cancellation, there are several things you can do, such as negotiate with the supplier directly, lodge a complaint with CASE, or perhaps sue in the Small Claims Tribunals. If you have been duped by a supplier, who perhaps lied about the authenticity of a product to get you to buy it, look no further – this article will explain the rights you have as a consumer in Singapore, and how you can get a remedy. , which means that if for example, if you had a time-share contract, you would no longer need to pay for the timeshare, and will also be unable to stay at the vacation property. h���n�8��`߁��(�!���"���i�8�Vi�E6�L�jeɕ�C���!%[���r!�����?R�9g��\0c!��=,=&}��L���|*C���E=�ē����0��/8��#CP ���Q`�^LM>���Æ���s8ҵ��'"����>9,�JV*�T�C�6���#��7ljQ���as&��Dڼ�װ,:]��>�6kkz6]k�6=�i\�i�����p�� �,�\��e�+��������ty>��S�d)�׋��+89�ZO���$z�*e���A�ҏ�$�%�.�|�f*�5#& �7�d��3.���Jo�ʕk���}Mu�]����ש.C �j�Rg�ES[� Opt-Out Practices Regulations 2009. Can silence amount to acceptance of a contract? Access the following Regulations via the Singapore Statutes Online: 1. 2. Am I liable for the charges if my credit card is stolen? He could see the nuances…, Mr. Baiross is very professional and organized. You may also submit your feedback here. Search: Search all titles ; Search all collections ; Comparative Consumer Sales Law. Due to the elderly person being unable to protect his own interests or to understand the nature of the transaction, the supplier’s act would be considered an unfair practice. 4. You will have to deliver this letter to the supplier personally. Please remove some of them to add more. Nicolas of Farallon Law Corporation is extremely knowledgeable and well-informed in his areas of laws. The Singapore Tourism Board is stepping up on precautionary measures for your safety and well-being. Can Directors be Liable for Company Debts in Singapore? Some other format, but clearly stating your intention to cancel the contract under the CPFTCC Regulations. An order for restitution of any money, property or other payments that you gave to the supplier. Originating Summons: What It Is and How to File in Singapore. What Can You Do if You Were Sold a Defective Product in Singapore? This guide will show consumers the rights they have under both contract law and under statute. Although we try our best to ensure the accuracy of the information on this website, you rely on it at your own risk. CASE will not be able to help you further, so you will have to follow up on the matter on your own. You may get in touch with experienced lawyers here. Registered in England & Wales No. Let our site be more useful to you each time you visit by enabling your cookies so we can remember details like your preferred language and more for a smoother browsing experience. Once you have registered as a member, the CRO will negotiate with the supplier on your behalf to work out a deal. Make sure that you test the items you wish to purchase to ensure that they operate as they should. A chargeback is an existing form of consumer protection which allows credit card users to dispute a charge and reverse the transaction should a purchase goes awry. For additional assistance or to flag inappropriate retailer behaviour, call Touristline at 1800 736 2000 (toll-free in Singapore), or (65) 6736 2000 (from overseas). If you would prefer to lodge the complaint in person, you can do so at the CASE office. Is it possible to get a refund for a defective good? This letter would detail your concerns, such as how you were misled by the supplier, as well as the recourse you would like to receive. You have exceeded the number of Favourites. Perishable items, such as fruits and meats. A time-share contract is entered into when you decide to invest in a time-share scheme. 0 It administers and enforces the Competition Act (Chapter 50B). Check that the promised accessories, peripherals and free gifts—if any—are included in the package. endstream endobj startxref DOI link for Comparative Consumer Sales Law. Search: Search all titles. A time-share scheme is one that allows you to live in a vacation property (such as a resort or condominium) for specific periods of time every year, depending on the terms of your contract. Singapore Litigation, Arbitration and Corporate Law Firm +65 6808-6147. In Singapore, retailers may enforce strict policies of return, exchange and/or refund the moment payment is made. Notifiable Events Regulations 2016. You could also, for example, be reasonably misled if a supplier says that his products are selling at a discounted price for a “3 days only” despite him knowing that the discount will last for another 2 months. Here are 5 trusted lawyers you can contact directly for a quote. You can find more information on Singapore’s lemon law in our other article. Every complaint that is lodged with CASE, whether online or in person, will be subject to administrative charges according to the amount you would like to claim from the supplier. You will have to bring the following documents with you: If you choose to lodge an online complaint, you can simply upload all the documents relevant to the dispute online. Is Ticket Scalping Legal in Singapore? CCCS is a statutory board under the Ministry of Trade and Industry. Nicolas of Farallon Law Corporation is extremely knowledgeable and well-informed in his areas of laws. The contract has a duration of more than 1 year, or can be renewed or extended such that it has a duration of more than 1 year. Consumer Law Last updated on September 8, 2015 In a landscape of businesses both large and small, it is crucial to know your rights as a consumer, especially when you are facing a business conducting itself dubiously. apparel, stationery, electronics, furniture, motorcars, etc). Do I have to pay the 10% service charge in restaurants? International warranties are not standardised, and you should always ask and verify that your warranty is valid in your home country. However, if both you and the supplier give consent, the SCT can hear claims up to $30,000. For example, if a sporting goods supplier says that his products have been approved by or are affiliated with a well-known brand such as Nike, when they are in fact not affiliated with Nike, then this would clearly be a false claim. If the negotiation does not result in a favourable resolution, the CRO will then advise you further on your other available options. He could see the nuances…, Mr. Baiross is very professional and organized. Touristline operates from Mondays to Fridays (excluding Public Holidays), 9am to 6pm. , an unfair practice is one where a supplier: , such as the District, Magistrates’ or High courts, you could get the following remedies: . The SCT is a part of the State Courts of Singapore and provides a quick and more affordable way for consumers and suppliers to resolve their issues without the need for hiring a lawyer. Cancellation of Contracts Regulations 2009. You can find out more about the associated costs here. As mentioned above, you, as a consumer, have the right to cancel a regulated contract within 5 days (excluding Saturdays, Sundays and public holidays) whichever is the later of: A CIN is a notice that states that you have a right to cancel a contract and specifies the name of the supplier as well any designated persons to whom a notice of cancellation should be given. Where to Translate Legal Documents in Singapore, Destroying and Tampering With Evidence in Singapore. When a regulated contract is cancelled, there are several things that will happen, namely: For direct sales contracts specifically, if you received the goods that you purchased via the contract prior to the cancellation, then you will be under a duty to return the goods to the supplier once the supplier has returned you your money. Singapore has further strengthened our defences against the COVID-19 (Coronavirus Disease 2019). Access the Consumer Protection (Fair Trading ) Act (Cap. I pawned a piece of jewellery to a pawnshop. Singapore fl.sg. This notice can either be written in: Once the notice is written, you will have to pass it to the person designated in the CIN. Make the most out of your shopping in Singapore with our Consumer Advisory information. Consumer is each individual user goods and/or services available in society, for the benefit of them-selves, family members, other people, and other living creatures and which are not for trading 3. Skip to main content. The Lemon Law covers all general consumer products purchased in Singapore (e.g. Is she an idiot? While Singapore retailers have fair business practices, there are a small number of shops and restaurants that might make your shopping experience less than ideal. You should obtain specific legal advice from a lawyer before taking any legal action. �IF��=@�@鎁��s/�T>�YH�c`�� �3��A���!|FM� �T | You can lodge the complaint with CASE online, or in person. For more information, click here. W�O������[8�!��1�N���F�s�E�g��]Q�e��] d0�䐂�%hH�P�[]@ 3���̢��A�p�r Very responsive and efficient service with clear instructions, samples of what to do…. Unfair Contract Terms Act: UCTA in Singapore, Your Consumer Rights in Singapore and How to Get Recourse, Online Purchase Scams: What to Do If Your Orders Do Not Arrive.

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