Then they transferred me to "the supervisor" that never called back. Any airline is better than Frontier. Reviewed December 27, 2017 via mobile . I will never FLY FRONTIER AGAIN and will advise others to do same. I had a flight DEN-BNA that I changed on the App to COS-BNA. He refused and refused to further escalate and hung up on me. People expect the most but pay the least and this is the generation we live in unfortunately. This airline is a scam. It is pretty much a flying lawn chair that costs +$50 for anything (seating assignment, carry-on). They also remind you it is a third party company so there is nothing they can do! What I didn't like was that the 3rd seat can be bought so they really are not taking solid measures when it comes to social distancing BUT if there are empty rows (usually early am) they will ask passengers for a more comfortable location which I thought was pretty cool. You're allowed to have a personal item, which is just a little smaller than a carry on, like a, "Oh my, flight was book to the limit. Don't book with this airline!!!!! DO NOT choose Frontier. Once you pay you are stuck if there is any issue. I'm done with this company and its crap. 1) Prior to departure my wife had a medical issue and rather than the crew help we were removed from the flight. I got another shocking news from you guys when i get to airport that i will not get refund but “ i was credited $96 for the return ticket cancellation” what? I asked for a printed confirmation because I was very skeptical. I even bought insurance from Allianz just in case I couldn't make the flight. Canceled my flight and wont refund my money, Being overcharged for flight and carry on, No communication and bad customer services, Flight cancelled t6cuui cancelled on 1/1/20 from atl - phl. We believe travel should be for everyone and we are committed to delivering ‘Low Fares Done Right’. Guess what,! I've had the worst customer service experience and have been lied to so many times by different agents. They even let me and a few passengers lay down to sleep since there was extra space and woke us up when it was time for seat belts. This company will not give you your money back for any reason. huge rip off I can get any card for an airlines you run a program and then don't follow thru to give what you promse. This airline has a far way to go to earn any more of my bucks. Even signed up for text notifications. They are dishonest and use tactics that make it so hard to use credits that you become weary of the process to the point you cannot take it any longer. They entice you with low fares, but I have seen them raise their prices before I can complete a booking. Get your staff and culture to catch up to technology so that your customer service can be improved Frontier! AWFUL! I had a non-stop booked from Atlanta to Salt Lake City. Fai clic qui per saperne di più o per gestire le impostazioni. I was told they couldn't print anything and couldn't print boarding passes until 24 hours before. Please contact me for this matter to be resolved. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Picked my seat in an exit row. My daughter who would be graduated and I waited for 1.5 hours in a long line. I will pay more to not have to deal with company like this. So after the graduation, we drove to the airport again and I waited in line again for help from the Frontier clerk and we actually got the same man who was helping us on Wednesday night to change the flights. Wow. Frontier Airlines (F9) is a Denver-based ultra low-cost-carrier. .When confronting the staff I was mistreated and when calling the support they said they coulnd't do anything because it was a 'No Show' even telling the entire story . Nobody at the airport or on the customer service side was able to tell me why there was this mystery charge. I waited over one hour on three separate occasions to talk with a representative. I'm just waiting to come down with it in the next three days. If they review cameras at the airport at that time on Wednesday afternoon they would see the whole 1.5-hour wait for us to get help and also the clerks changing the reservations. I chose to refund because the return flight had a +6 hour layover.I was transferred to someone else to process the refund - yet another person lacking on English comprehension - I was on hold for some time between the two calls (48mins) before I was hung up on.The second lady called me back and after I explained the whole situation again, she transferred me to Corporate (John CFU121056). *Verifica le tariffe per i bagagli sul sito della compagnia aerea. Frontier should change the logos on their planes from pictures of cute animals to dollar signs. They nickel and dime you throughout the entire process. For everyone looking for that one positive comment, here you go. Siete i responsabili della compagnia aerea?Registratevi ora e rispondete alle recensioni degli utenti. Then she pulled up my confirmation number with 3 people traveling and said she switched it, the other co-worker had her come to his machine and help with something he had been doing for a gentleman. But I can say that the UA people on the ground, the flight attendants and the pilots made sure to get people were they needed to be. Sede centrale: 4545 Airport Way, Denver, CO 80239, Intrattenimento in volo (Wi-Fi, TV, film). Don't bother with these scum bags since covid happened we got fucked on our tickets we were coming from Vegas to norfolk virgina and we had been there before no problems but now they won't refund us and of course the customer service does not reach a real human so they made sure to upset you evem more. They are not crediting my client $2000, stating she didn't book in the 90 day window and she is pretty much out the $2000. Such a terrible service provider they are just spoke to leona 217441. she put me on hold for 1 hour. Like its still an pandemic going on covid 19 is still floating around. they would not refund my money I don't advise no one to catch this airlines because they are unreasonable and don't care about customer service in a hardship beyond their control. The issue was with them canceling my return flight and then not refunding my ticket or reimbursing me for the new ticket I had to purchase to get home on time. After I use this credit, this will be the last flight I ever take on frontier. The worst company you can ever travel with. This is AFTER they totally cancelled two of my flights in March within days of the flight. It is clear to me Frontier cares nothing about the welfare of children. Either way, flying the next day was not an option. I called the customer service and was told that purchase a ticket on my end and i will get reimbursed. I own a company as well, and I know exceptions can be made in certain circumstances. They jam everyone up front and fill all the seats (middle) when the whole plane is empty in back. On Monday December 23rd my flight was scheduled from San Diego to Tampa Bay. Has anyone flown from SLC to Denver on Frontier recently? Frontier - with friends like this, who needs enemies. Talked about pilots and their behavor. On every call, he was put on hold and then eventually hung up on. Our flight was moved from 6:25 am to 8:10 am. We found out my daughter's graduation with her Masters was actually the next day after our flight (GCU has multiple graduations all week)and we would miss it so we drove 40 minutes to the airport Wednesday to try to change the tickets.

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