Our Warranty. You'll need to contact Verizon as we cannot access this info for you. 10 minutes. Average Asurion Expert Rating. Replacements for post-warranty defects are provided through the Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC. Note: If you have Verizon Protect Home or Smart Home Support and are having an issue with a device in your home, refer to our Verizon Protect Home FAQs or Smart Home Support FAQs for help. Kyocera's one year Limited product warranty. Returns. Some stores may be limited to curbside pickup only. *Florida residents are also subject to a deductible for post-warranty defect claims. You must be the Account Owner or Account Manager to file a claim, which requires your Verizon wireless Account PIN. Call Asurion at (888) 881-2622. Fast cracked-screen repair* or next-day delivery (in most cases) and 24/7 claims service, so you won't be without a device for long. This phone insurance provider and Verizon partner deals with lost, stolen, and damaged phones. Tweet us. If you have more than one device on your account, select the device you want to verify device protection for. Color, feature and accessory compatibility aren't guaranteed. Providing documentation helps verify your account. With Verizon Protect (our best value), you can also get cracked-screen repair for select smartphones, subject to parts availability, and Tech Coach support for almost anything that your device connects to. The plan costs $5/month and there is no deductible or maximum number of claims. Apple® and iPhone® are registered trademarks of Apple Inc. All other trademarks, service marks, and product brands that appear on this website are not owned by Asurion and are the property of their respective owners. Does anyone know if you have a warranty claim on an older phone that is still under contract, what do they replace it with? Cracked your screen? For insurance claims on lost, stolen or damaged devices, the date you receive your replacement device will be determined by the date and time your insurance claim is approved: For defective device claims, replacement devices can be obtained by visiting a Verizon store or by calling us. Cell phone insurance also covers if your phone is lost, stolen or damaged — even liquid damage. Learn more about Total Mobile Protection. If we’ve requested documentation for your claim, you can upload it here. Due to inactivity, your session will end in approximately 2 minutes. Has anyone had the same problems, any suggestions? In general, it's our goal to provide you with a replacement device that is the same color and has the same features. Also, if a deductible applies to your claim, you must pay it at the time of filing. Notes: A manufacturer's defect is something that's wrong with the device itself (e.g., electrical or mechanical malfunctions). Tap Enroll for the lines you want covered. If your device: Is lost, stolen or damaged: File a claim on Asurion's website. You are entitled to claim your warranty from your point of purchase. Find out if you qualify for insurance programs or warranty coverage for defective devices. If repair service is requested in the US it may be repaired at a cost, if it is repairable. Verizon Wireless will replace warranty devices. Place an order online or on the My Verizon app and select the pickup option available. All Rights Reserved. Looking at you July 4th, the most dangerous month for your phone. Asurion Experts. Verizon protectionplans cover you for: Verizon protection. It isn't physical damage to the device, like dropping it or getting it wet. Nashville, TN 37211. Each claim is unique and it's possible your product will be replaced with a new or refurbished product. Warranty. If you aren't sure if you're enrolled in a device protection option or which one you have, go to the Add-ons and Apps page in My Verizon to see your add-ons. It's available for select smartphones in select locations and is subject to parts availability and extent of damage (cracked front screen only). If the same make and model isn't available, a similar make and model will be substituted. Shipping schedule and same day eligibility. Tech Coach, which provides answers to your toughest questions about your device and virtually everything it connects to. This includes water damage, cracked screen, etc. My Verizon website: Click See all eligible add-ons. Here to help with all of your tech. For TMP MD and Verizon Protect MD: 9 shared claims (excluding approved cracked screen repair claims) in any 12-month period with a per claim max of $400 or $3,000 depending on device. Whether it's loss, theft, damage, or defects after the manufacturer's warranty expires, you will be protected. @asurion. You can also file a warranty claim in My Verizon App in the following way: Tap on Menu in the top left corner; Click on Devices; Find your device and hit Manage Device; Click on Lost, stolen, or damaged device? If your device is intended for sale by Samsung outside the United States only, it is not covered by Samsung’s US limited warranty. Guide and Video for cleaning and disinfecting your kyocera phone If the phone is still within the one year warranty and the issue you are having is a software defect it is processed under the manufacturer warranty. Scroll to the device that is lost, stolen or damaged and tap Manage device. • Order Number (required) Last … Issues with device after replacements or repairs occur. Florida residents: For a defective device, please file a claim on Asurion's website or by calling (888) 881-2622. 24/7 automated phone system: call *611 from your mobile, How to replace a lost, stolen or broken device, How to replace a lost, stolen or broken phone, tablet or other device, Scroll to the device that is lost, stolen or damaged and tap. Protect all your eligible homeproducts with one simple plan. If your phone has a manufacturer’s malfunction, you should call Verizon at (800) 922-0204. Start a claim; Type in the requested information and follow the prompts to file the claim; Submit a Verizon Warranty Claim Using DoNotPay Depending on your plan, we'll repair or replace your product, or reimburse you. A deductible applies for lost, stolen and damaged claims* (based on device type and whether you receive a replacement or your device is eligible for Cracked Screen Repair, for select smartphones and subject to parts availability). Tell me more. Then select 'Product Options' and click on 'Warranty Replacement'. *Florida residents: Verizon Extended Warranty (EW) program is not available in Florida; in Florida, coverage for post-warranty defects is provided by the insurance program (WPP) (deductible and claim limit apply). Support Support Center FAQ Order Status Warranty Shipping Information Billing & Payment Returns. Billing & Payment. © Asurion 1992–2021. If we’ve requested documentation for your claim, you can upload it here. The device may be covered by a warranty applicable in another country. In Florida, Extended Warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). In Florida, battery replacement coverage is provided by the insurance program (device replacement deductible and claim limit apply). by Verizon Wireless, Verizon Wireless does not warrant, and shall not supply service in connection with, the operation of the Product/peripheral combination, and Verizon Wireless will honor no warranty or service claim where the Product is used in such a combination and it is determined by Verizon Wireless that there is no fault with the Product. 2. Due to inactivity, your session has expired. Your device is considered damaged if it's broken because of something that was done to it. Providing documentation helps verify your account. Select Extended Warranty and follow the prompts. Upload documents. Click on your registered product that want to process a replacement. Lost, stolen or damaged device - Asurion may fulfill claims with new or refurbished devices. Lost your phone? *Florida residents are also subject to a deductible for post-warranty defect claims. There is no fee or deductible to replace the device under the warranty. Screen repairs will be completed using original manufacturer parts as soon as the same day. Device protection can help you replace your device if it's ever lost, stolen, damaged or defective after the manufacturer warranty expires. Verizon Protect provides coverage for repair and replacement of devices, VPN secured wi-fi, privacy from spam and robocalls, fraud protection and tech support. @asurioncares. If you’re not enrolled in one of our device protection options, refer to our How to replace a lost, stolen or broken device page. If eligible, you'll be offered at least one of the following options to complete the repair: All these options may not be available, and option availability is determined at the time of claim approval. Learn how. Learn about options for replacing a lost, stolen or damaged device. It does not cover batteries and accessories or lost, stolen or damaged phones. Chat with us. A certified pre-owned replacement device (If you haven't purchased one in the past 12 months). Eligibility for cracked-screen repair or battery replacement is determined through the claims process. Similar to a warranty, cell phone insurance covers electrical and mechanical failures – but that’s where the similarities end. Select Purchase Location. Peer-to-peer forum. To verify your eligibility for a Verizon warranty repair or replacement, call (800) 922-0204. Call (800) 922-0204 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility. Device with a manufacturer's defect* - If you experience a post-warranty defect (electrical or mechanical malfunction), Verizon will replace your device with a Certified Like-New Replacement (a like unit or one of comparable quality). I am having issues with my razor heating up when used for an extended time. 648 Grassmere Park. Follow the onscreen prompts to enter the necessary information (including your Verizon mobile number and account PIN). If your device: For more information, refer to our How to replace a lost, stolen or broken phone, tablet or other device page. Submit a Verizon iPhone Warranty Claim via Phone You can call Asurion at (888) 881-2622. Coverage for loss, theft, damage (including water damage), and post-warranty defects. Visit our FAQs page to see if … Eligibility limited to within 30 days of activation of a new device or during an open enrollment period. Both WPP and TEC cover lost, stolen or physical damage to the device. … Asurion will not process the claim if it is a manufacturer issue and will refer you to Verizon's customer service to process the warranty claim. You can check the status of your claim or device return online: Once you've provided the necessary information, you'll see the status of your claim or return. #0B35141; in Iowa, Agent License #1001000131), is the Agent and provides the claims servicing under this program. Insurance and device protection - Support Overview. You can make two claims per year and there is a deductible of $169.99 for the 16 GB iPhone 4 and $199.99 for the 32 GB iPhone 4 per claim. About About Us Careers Sustainability Media Center Otter Shop Affiliate Program VIP Program Distributors Where Else To Buy Vendor Inquiry Collaboration Inquiry Authorized Reseller Program. If you're enrolled in Verizon Protect / Verizon Protect Multi-Device, Total Mobile Protection, Total Mobile Protection Multi-Device, Total Equipment Coverage or Extended Warranty: Your device will be repaired or replaced with a Certified Like-New Replacement at no cost (a like unit or one of similar make and model will be substituted. Additional Coverage (for TMP MD or Verizon Protect MD only): 3 additional shared claims (excluding approved cracked screen repair claims) in any 12 months per line of Additional Coverage added. All rights reserved. Shipping Information. You can view the Device Protection Terms & Conditions online. plans cover you for: Replace your lost, stolen, or damaged device. Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks, service marks and/or product brands cited herein. Extended Warranty is not available in Florida or for Florida customers. File a claim. You'll see one of the following device protection options listed in your features if you have one: Note: If you're not enrolled in device protection, refer to our How to replace a lost, stolen or broken phone, tablet or other device page for replacement options based on the issue you're experiencing. You may also receive generic accessories. Click here to proceed with your warranty . You can find your Device ID, make and model on the My Devices page in My Verizon. Upload your documents here. Asurion® is the property of Asurion, LLC. If you received a replacement (pristine or refurbished) or an in-warranty repair for your device because of a claim, your replacement or repaired device is typically covered under your manufacturer’s warranty either for as long as the original warranty lasts or for 90 days, whichever is longer. Get the benefits of the Verizon Wireless Extended Warranty program combined with the assurance of Asurion Wireless Phone Protection. Extend your session by clicking OK below. Subject to the conditions below, Sonim Technologies, Inc. (“Sonim”) warrants that for 3 years from the date of purchase by the original end-user, this mobile phone mobile phone (excluding any associated battery and charger, which are warranted for 1 year) will be … Device protection can help you repair or replace your device if it's ever lost, stolen, damaged, or malfunctions after the manufacturer warranty expires. My Verizon app: Scroll to the Device Protection section and tap Learn More. Global Headquarters. 1. Enter the requested information and follow the onscreen prompts to finish filing your claim. Total Mobile Protection Multi-Device for Business. The 17-page lawsuit out of New Jersey claims Verizon and Asurion, in pushing the Smart Home Support product, have encouraged consumers to opt for paperless billing and automatic bill payments while deliberately failing to send promised sales confirmations that outline details and charges for the warranty plan, as well as how to cancel it. You may be asked to provide information about your device when filing a claim. Note: If you have multiple lines on your account, select the device you're filing a claim for to see the information for that device. Get Total Mobile Protection If you're enrolled in a Verizon … *Florida residents: Verizon Extended Warranty (EW) program is not available in Florida; in Florida, coverage for post-warranty defects is provided by the insurance program (WPP) (deductible and claim limit apply). Still seeing charges on your lost or stolen phone? No matter what, the defective phone must be returned ASAP within the 5 day frame. ? Asurion Experts. 5 Only smartphones are eligible. Start, resume, manage, or track your claim. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program. Please sign in again to continue. File your claim online and you could receive a replacement in 24 hours. You can file your claim online in approximately. Tap Devices. 8am to 5pm CST. However, if you are having difficulty completing your warranty at your point of purchase, we would still like to help you. 06-16-2015 09:22 PM. If your Pixel phone is under warranty and your claim is covered, you can make a claim by talking with us. You can find deductibles for your specific device on Asurion's website. Battery replacement is provided under the Verizon Extended Warranty program and gives unlimited repairs and replacements for post-warranty defects (electrical and mechanical malfunctions), including battery replacement for battery malfunctions. Re: Returned defective device under warranty but was still charged for it. Here to help with all of your tech. Dropped your device in water? Non-US Product. We make it simple and easy for you to make a warranty claim. Verizon’s Extended Warranty covers manufacturing defects after the original warranty expires. Log into your ZAGG.com account. Except in Florida, repairs and replacements for post-warranty defects are provided through the Verizon Wireless Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC.
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