The Australian Consumer Law provides you with consumer guarantees that the products you buy will do what you reasonably expect them to do. In the drop-down list, select the country or region where you bought your device. Extended Warranty for Used Cars. To extend or upgrade your Dell warranty, please enter your service tag below. Customers generally acquire extended warranties to minimise the costs to them if the goods break down or develop a problem during the period covered by the extended warranty. Extend or upgrade your limited hardware warranty or service contract online or over the phone to protect your investment. That’s usually a good deal. In some limited circumstances, extended warranties will not be financial products for the purpose of the Corporations Act because of the ‘incidental product’ exemption in section 763E of that Act. The exact amount of time that Consumer Guarantees last in the case of a specific *Subject to Brightside Extended Warranty Cover terms and the ACL. This is to ensure that you are not exaggerating the benefits that an extended warranty may offer consumers and so misleading consumers about their consumer guarantee rights and the value of the extended warranty. What to do with a faulty product. Warranties are separate from the consumer guarantees, which may still apply even if the warranty has expired. These examples are not exhaustive and are not intended to imply that these are the only ways in which the licensing provisions will apply. be aware of the protections that are provided by the consumer guarantees. Enter your device’s Serial Number and go straight to your personalised Warranty Status. On a $799.99 TCL 65-inch Class 6-Series 4K QLED Dolby Vision HDR TV with built-in Roku purchased via Amazon, a 3-year protection plan is $78.99, or $26.33 per year. an arrangement under which a customer pays a fee in return for another person (the warranty provider) agreeing to repair or replace (or cover the cost of repairing or replacing) parts or components of goods in the event of defects in, or failure of, those parts or components. the third party may indemnify, or otherwise cover, the retailer for any losses or liabilities under the warranty. If the warranty is a contract of insurance, the provider may also need an authorisation from APRA to carry on insurance business. These examples are not exhaustive and are not intended to imply particular rules about how this exemption operates. If you provide financial services in relation to both kinds of extended warranties, your AFS licence should cover both general insurance products and ‘miscellaneous financial risk products’. the warranty is applied for and issued to the customer some time after the sale of the goods. Do not overstate the risk that consumers face by not purchasing an extended warranty, such as the likelihood of the product breaking down. 247069 This is Information Sheet 198 (INFO 198), issued in July 2014. Assess the cost of the extended warranty in relation to your purchase. Select a country or region. The retailer issues the warranty. Whether you buy a new or used vehicle we have flexible packages to suit your needs. It does not cover the whole of the relevant law regarding that topic, and it is not a substitute for professional advice. Information about applying for and maintaining your licence or professional registration. The ‘incidental product’ exemption does not apply to the definition of ‘financial product’ in the ASIC Act. Warranty & Insurance is wholly owned and operated by CoverU Pty Ltd. CoverU Pty Ltd (ABN:19 164 789 593) holds an Australian Credit Licence (ACL 520253) and offers insurance products as authorised representatives of Australian Warranty Network (ABN 78 075 483 206) AFS License No.246469, ERIC Insurance Limited (ABN 18 009 129 793) AFS License No.238279 and Integrity Car Care (ABN … If you offer an extended warranty that is a contract of insurance, you will need to be authorised to carry on insurance business under the Insurance Act 1973. Get the latest product reviews, money-saving tips and more. 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Information sheets provide concise guidance on a specific process or compliance issue or an overview of detailed guidance. To share your thoughts or ask a question, visit the CHOICE Community forum. A retailer may sell you an extended warranty allowing you a replacement or refund for minor problems and not tell you that you're unable to receive a replacement or refund until the manufacturer's warranty ends. How does extended warranty work? When purchased from a dealership, an extended car warranty costs between $1,000 and $4,500. That Act is administered by the Australian Prudential Regulation Authority (APRA). a statement that the warranty is given in addition to consumer guarantees and cannot exclude them. How ASIC regulates financial services and products and what to do when you have a problem with your finances. Extended warranties or care packages. Check your Warranty. If you bought a $20 rice cooker and the extended warranty costs $20, then you're probably better off bypassing the extended warranty. If you're still thinking about buying an extended warranty, here are a few things to keep in mind: Extended warranty coverage can be arranged at the time of purchase when you arrange your car's finance and insurance cover, or at any stage while the manufacturer's warranty is still valid. It contains information previously included in QFS 35 Do I need an AFS licence to issue or distribute extended motor vehicle warranties? This includes not creating unnecessary anxiety for consumers about the cost of repair, or the likely time or financial cost involved in bringing a claim in the relevant court or tribunal. Do not overstate the financial benefit of purchasing an extended warranty. An AFS licence authorisation for general insurance products will not also cover financial services in relation to non-insurance extended warranties. 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TNT AUSTRALIA EXTENDED WARRANTY 2 www.tnt.com.au 13 11 50 Our Extended Warranty is simple. This is one to avoid because a third party may not have the same responsibility as the manufacturer or retailer. The only extended warranty to consider is the factory extended warranty – when Holden (or whomever) is offering five years instead of the standard three for a change. To qualify for your warranty extension you will need to complete the registration form provided on our website within the initial 90 days after purchase date on your Bunnings receipt. Omission of any matter in this information sheet will not relieve a company or its officers from any penalty incurred by failing to comply with the statutory obligations of the Corporations Act or ASIC Act. Check the warranty status of your Surface device, find out if your issue is covered under existing warranty or submit a service request for repairs. We have provided some examples in Table 2 to illustrate different ways in which extended warranties are commonly issued and distributed, and who is likely to need an AFS licence. Instead, the retailer offers to fix the item because it's a minor problem. Parts and labour covered. ... GOODS BY DELIVERY ONLY: Dell Australia Pty Limited (ABN 46 003 855 561) is located at Unit 3, 14 Aquatic Drive Frenchs Forest NSW 2086. Review how these warranties are marketed and what information is provided to consumers by sales staff at the point of sale. These guarantees are not financial products. mislead you by asking you pay for the same rights you already have under the consumer guarantees. A year later, the item you bought has a minor problem and you want a replacement. Register your Gerni for Extended Warranty. The consumer protection provisions under the ASIC Act and the Australian Consumer Law prohibit misleading or deceptive conduct and making false or misleading representations in relation to the supply or promotion of financial services and the sale of goods. Warranties. ... Australian … If the goods are lost whilst in our care we will pay you the Depending on the circumstances, an extended warranty may amount to a contract of insurance: section 764A(1)(d) of the Corporations Act and section 12BAA(7)(d) of the ASIC Act. You should also note that, because this information sheet avoids legal language wherever possible, it might include some generalisations about the application of the law. Extended warranties can be applied to both new and used vehicles. The activation of the Maserati Extended Warranty must be requested by and not later than the expiry date of the contractual warranty. Stay informed. for the customer to apply for and acquire the warranty, and for the warranty provider to issue the warranty) and providing financial product advice. Private purchases covered – No need to buy from a dealer. In most cases, probably not. It doesn’t matter if the original warranty has already expired. purchase varies depending on the circumstances. But the problem is the extended warranty hasn't begun and doesn't allow for a replacement. The following practices may help you reduce the risk of misleading consumers: Please note that this information sheet is a summary giving you basic information about a particular topic. Extended warranties are usually issued by either: A distributor of an extended warranty has a role in offering customers warranties issued by another person, and arranging for the customer to acquire the warranty. When considering which authorisations are required, you should think about whether the extended warranty is a general insurance product or not. If you are a Business customer with a dedicated account team, please contact them directly for warranty … ABOUT Integrity Extended Warranties We've come a long way… Integrity is one of the oldest dedicated warranty companies in Australia with beginnings way back in 1992 and is an Australian Financial Services licensee under AFSL lic.
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