Scentbird is a company distributing fragrances and perfumes. They told me they were shipping me a perfume (something they chose at random and I would not have chosen) and therefore they could not give a refund. Hi *****, we're truly sorry for the frustrating news. Some of the sources of information BBB relies on are temporarily unavailable. Business Profile Scentbird Inc. Online Retailer. Read More Business Details and See Alerts. Scentbird was first mentioned on PissedConsumer on Apr 02, 2019 and since then this brand received 215 reviews. How do I choose my fragrance? How do I receive scent recommendations? We’ll guide you through the process. They dont protect personal information i was alerted today by my credit monitoring service that my personal info was found on the dark web from a scentbird data breach. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. A couple of weeks later I noticed that I was charged and the charge was never reversed and so I reached out to them. Provider of consumer fragrance subscription service intended to revolutionize the way people shop for fragrances. Please check out resources available to you at BBB.org/coronavirus. We're happy to help! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Date perfumes before marrying them. Get new designer scent every month for just $14.95. We are also currently working with a security team to see how else we can enhance our system safety. Our algorithm is placing each consumer in one of the 8 Fragrance archetypes which ensures accurate suggestions. BBB files indicate a pattern of complaints concerning delivery fulfillment and customer service issues for Scentbird Inc. Consumers are telling BBB about problems they encounter after signing up for a subscription service with this company. I need to update my profile information. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. You are unable to see what they carry without making an account and you are charged at that time for a subscription. The company's fragrance subscription service offers different types of fragrances through an online platform that is tailor-made for men and women, offering a range of perfumes and scents, enabling consumers to access wide range of scent at affordable rates. Rest assured that we have already added another layer of security for customer authentication on our backend. As a matter of policy, BBB does not endorse any product, service or business. Ut enim ad minim veniam, quis nostrud exercitation ul, To view Scentbird’s complete valuation and funding history, request access », To view Scentbird’s complete cap table history, request access », You’re viewing 5 of 10 competitors. Read more. BBB Business Profiles may not be reproduced for sales or promotional purposes. Scentbird is the only company that gives women who love switching perfumes access to hundreds of designer and niche fragrances for $14.95 a month. We launched an investigation as soon as we became aware of this incident. I forgot my password. Get new designer scent every month for just $14.95. I would like a refund for the item that I did not order or want. PitchBook’s comparison feature gives you a side-by-side look at key metrics for similar companies. How BBB Processes Complaints and Reviews. BBB is here to help. © 2020 PitchBook Data. Date perfumes before marrying them. The Company also operates the TruScent Recommender leveraging a database of scent information and perfume reviews. It was within an hour or two of “subscribing”. Many consumers claim they still haven't received the expected monthly shipment from the company even though m…, Customer Reviews are not used in the calculation of BBB Rating, Location of This Business10 W 33rd St Rm 1011, New York, NY 10001-3317Email this Business, Need to file a complaint? If you have any questions or concerns, please send us an email at ***************************. Explore over 500 designer fragrances. The overall rating of the company is 3.4 and consumers are mostly neutral. Get the full list », To view Scentbird’s complete executive team members history, request access », To view Scentbird’s complete board members history, request access », You’re viewing 5 of 22 investors. You in exercising your own best judgment else we can enhance our system safety and are... 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